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What do I do if I receive my product damage? If you receive your plane, damaged from the shipping process, please notify us immediately and we will file a claim for you. Please examine the component(s) in question and provide us a picture, if possible. A detailed description of the damage(s) to the component(s) and the condition of the shipping box. Please keep all original components for pick-up by the shipping carrier for claims inspection. How long will this process take? The process is dependent on the shipping carrier. This time frame could be from 5 - 8 business days. Can I return the damaged plane for a refund? Unfortunately, we can not accept any damaged goods for return. If the damage was cause during shipping. You must go thru the shipping carrier claim process, no exception. Can I get the replacement item while its in the claims process? Yes, a replacement item will be shipped out once a tracking number or shipping confirmation is sent to us. |
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